Common purchase queries answered
Orders and Shipping
Count more or less 10 working days after you have received the processing confirmation mail.
If your order includes embroidered items, the process might take longer.
At present, tracking orders within Luxembourg is not feasible as our local logistics service provider does not offer this capability.
However, for orders dispatched outside of Luxembourg, we utilize a different service provider that offers tracking services.
You will receive a tracking link for international shipments to monitor the progress of your order.
If you need to swap an item
Returns and Exchanges
All our products are meticulously customized for each order.
Due to the personalized nature of our items, we regret to inform you that we are unable to accommodate returns or exchanges except in the case of a defective product.
Further details regarding defective items can be found in our terms of service.
please contact us per mail with your order number and our hapiness team will contact you
send us a mail to hello@fanbase.lu
please contact us per mail with your order number within 48h